Archive for the ‘Customer Support’ Category

Customer Support Spotlight – Rex, the King of the Road

Time to shine the spotlight on one of our customer support specialists.  Not only does he work tirelessly to ensure that our customers receive the best quality care, in his spare time he enjoys the thrill of high speed racing.

“My family has always shared a love of racing.”

This love of racing is shared with his wife, and they enjoy all forms of racing with all of the adrenaline fueled driving that comes with it.  The chance of a lifetime came last week that gave him the opportunity to feed his need for speed.  It was at the local drag racing strip, where he watched his friends race their souped up Chevy, when he was given a chance to drive on a race track.

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The Difference between Lay Rescuer and Professional – Customer Support

There are different types of CPR. The ProCPR certification is a Healthcare Provider level certification. Healthcare Provider means that you will have training in adult, child, and infant CPR/AED for 1 and 2 rescuers. You will learn how to check for a pulse and how to give rescue breathing for a person who has a pulse, but is not breathing. You will also use a bag valve mask and a rescue mask to give ventilation. Healthcare provider CPR is most often required for anyone who is licensed to provide care.

Lay Rescuer CPR is much more simplified. In lay rescuer, you may do adult only CPR/AED or adult, child, and infant CPR/AED. Also, lay rescuers do not check for a pulse. Lay rescuers also only learn 1 person CPR. We offer certification in ProFirstAid (adult, child, infant) and ProFirstAid Basic (adult only). Lay rescuer CPR is most often needed for teachers, construction workers, general workplace, etc.

You most likely will need to do our blended course which includes a hands-on skill evaluation. If your employer will accept a 100% online course for re-certification, you can do that as well at our website. You can go to www.procpr.org to complete your training and certification.

Regarding Refund Requests – Customer Support

On the rare occasion that a refund may be necessary, ProTrainings is passionate about it’s customer-centric policy. We want to make sure that all of our students are completely satisfied. Not only do we want to make sure that the ProCPR blended course has been offered to you and your administrator in order to fulfill the requirements of the accredited CPR certification, we want to make the process as painless as possible. After all, that’s why you chose ProTrainings in the first place. Though the blended course requires a hands-on skills evaluation for completion, with ProTrainings, it’s simple to complete.

The easiest and most convenient way to find a local instructor who can test your skills on the manikins, is to go to www.blendedcpr.com and select your course, enter your zip code and then the miles you’re willing to travel in order to find an accurate match for your skill evaluation. The instructor/evaluator’s name, phone number and price will be listed there. You may also be evaluated by an instructor of your employer’s choosing, or by an certified instructor of your choice who is certified at the level of training you took with ProTrainings. To become approved as an instructor is a simple process, and the half page application is found in the skill evaluation check off packet on www.blendedcpr.com.

If for any reason you are still not completely satisfied with your ProTrainings experience, please let us know and we will refund your payment immediately.

Regarding Bloodborne Pathogens Training – Customer Support

Many have about our bloodborne pathogens training, and if we meet the OSHA requirements.  The simple answer is yes, we do meet the OSHA requirements. We are available M-F 9am-5pm EST to answer questions via email and phone support. In addition to that, we have qualified trainers available via cell phone for important questions.

When an employer uses our video training for the content of the bloodborne pathogens training, it is the employer who becomes the trainer. In that case, the employer needs to be available to answer the students questions. Often an employer has a designated safety manager who carries out those duties. Even when employees use our online version, the employer is still the trainer who needs to support the employee’s questions. A major benefit of our training is that we do not just sell materials or training content. We fully support our training and are available to answer the employer’s and employee’s questions. Most organizations that provide bloodborne pathogens training do not provide nearly the amount of support that we can provide.

It is standard practice for employers to offer self-paced bloodborne pathogens training using DVD video, internet, or simple written materials. It is the responsibility of the employer to choose a training method that properly prepares their employees for their job duties. We would be happy to provide the training for your company if you desire.

Regarding Replacement Cards for the AHA – Customer Support

One question that we are often asked is if we can provide a replacement copy for their AHA provided CPR certification card.

Traditional training classes are responsible for their own students, so the best way to get a copy of your card is to contact the instructor who provided your class.

ProCPR is an online private training company not connected with the American Heart Association or the American Red Cross, although we do get a lot of their students seeking assistance.  If you would like further assistance, feel free to contact us via ProCPR Customer Support.